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PALACE RESORTS HURRICANE POLICY 2018 – 2019

In the event that any Palace Resorts is directly impacted by a hurricane (1) while your guest are on vacation, we will gladly offer a certificate (2) for a return stay to the original resort for the number of unused nights (3).

CANCELLATIONS

If a hurricane warning is issued by the US National Weather Center, any passenger due to travel within 72 hours of the warning will not incur a penalty for rescheduling their vacation. Please advise guests who wish to reschedule their reservation, to directly contact their travel professional who booked their vacation package.

NO SHOW

No show penalties will also be waived from the day a hurricane warning is issued by the US National Weather Center, and up to 5 days after normal activities are reinitiated at the hotel.

EARLY DEPARTURES

In the event of a hurricane threat, guest that are currently on property who wish to depart early, may do so without incurring an early penalty and will receive a certificate for the number of unused nights, valid for travel within 1 calendar year of original reserved dates.

RELOCATIONS

In the event of a hurricane, guests have the option to transfer their reservation to an alternate Palace Resorts destination that is not within the storm’s projected path (except Le Blanc Spa Resort). Rooms will be offered at the same rate based on availability, In the event that rates are lower at the relocating hotel, a credit for the difference will be issued, we cannot guarantee room category and we will not issue return stay if this option is used.

RESCHEDULE

If guest wish to postpone their vacation and travel at a later date, Palace Resorts will guarantee their original rate for travel within calendar year. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods may apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate. No name changes allowed.

This policy is for individual travel and groups booked through Tour Operators: it does not apply to groups booked directly with Palace Resorts. Groups contracted directly with Palace Resorts shall refer to their specific contract policies. Airline ticket holders are subject to Airlines’ policies and guidelines. Policy may be subject to change or may be discontinued without notice. 

(1) Policy will go into effect once the US National Weather Center issues a hurricane warning to the area and the hurricane directly hits any Palace Resort. 
(2) Certificate will be valid for travel within 1 calendar year of original reserved dates; it is nontransferable, not redeemable for cash. Space is subject to availability and blackout periods may apply. 
(3) Excludes day of departure, airfare and transfers are not included, no upgraded categories, subject to availability and must be redeemed within one year.

COZUMEL PALACE

Achamp60
Achamp60
Montreal, Canadá

Visit marsh 2020 in the beginning of covid-19

It are 5th time at Cozumel Palace. The staff are always very welcoming. Very good service. The hotel is always clean.

Carole Lynn Wallace
Carole Lynn Wallace

Best vacation EVER

We loved visiting the Palace for our second time. The resort is first class, the meals delicious. We always have a great time with the people that take care of us! They are special people in our hearts. There are so many !!! Martha always greets with her beautiful smile and great hugs. LuLu too. We adore Selene, Maria’s omelette are a Yummy. Joel is a jewel and keeps us on our toes with the best wines at dinner

lparvi
lparvi
Warrenton

Home away from Home

 

I have visited the Cozumel Palace several times over the last 11 years. Every time I bring a new friend or family member. Every vacation I can expect to be relaxed,experience fantastic food, create wonderful memories and see friendly faces. This last trip I brought,for the first time my son,Kevin for his birthday. Thank you so much girls for making this vacation so special.

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